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Chikabonita Global

Refund policy and results guarantee

When you can get your money back, and exactly how our results guarantee works.

Last updated 17 October 2026

The short version

  • Changed your mind before you've sent your intake form? Full refund.
  • If your data isn't enough for a useful audit, we'll tell you and refund you in full.
  • Put the three priority fixes live within 30 days. No improvement 12 weeks later? Up to 6 weeks of free help.
  • Still want your money back after that? Full refund.

01Before we start

If you ask before you submit your intake form, we will refund you in full. No questions asked.

02If we can't do a useful audit

If, once we have your intake form and export, we find there isn't enough data to give you a useful audit, we will tell you within 2 working days and refund you in full.

03Our results guarantee

We want you to see a real change in how many customers you keep. Here is how the guarantee works:

  1. Put the fixes live. Within 30 days of receiving your audit, put the three priority fixes live, as set out in your audit. Email us the date they went live.
  2. Give it 12 weeks. 12 weeks after the fixes go live, send us an updated export in the same format as before.
  3. We compare. We look at the share of new customers still buying from you at day 60, for customers who joined after your fixes went live, and compare it with the baseline in your audit.
  4. If it hasn't improved, we keep working. We work with you free of charge for up to 6 weeks to find out what's getting in the way and fix it. That includes a 30-minute call every two weeks, three calls in total, and unlimited email support throughout, with replies within 2 working days.
  5. Still not happy? Full refund. If at the end of those 6 weeks you would still prefer your money back, email us within 14 days and we will refund the full amount you paid.
Why 12 weeks? Day-60 retention can only be measured once new customers have been with you for 60 days. After 12 weeks, the customers who joined in the first month after your fixes went live have reached day 60, so we can compare fairly.

04Conditions

  • The three priority fixes must be put live within 30 days of delivery. Sensible changes to suit your brand are fine.
  • You need to send us the updated export within 14 days of the 12-week point.
  • The guarantee covers one claim per business.
  • If the three priority fixes were not put live, the guarantee does not apply, but we will always talk to you about what happened.

05How to ask for a refund

Email chika@chikabonitaglobal.com with the subject line "Refund request" from the email address you used to pay. We will confirm within 2 working days and send your refund to your original payment method within 10 working days. Your bank may take a few more days to show it.

06Your legal rights

This policy does not affect any rights you have under law.

Questions?

Email chika@chikabonitaglobal.com and we'll reply within 2 working days.